1. About Us and These Terms

1.1Who we are. jolislime.com (the "Site") is operated by JoliSlime ("JoliSlime", "we", "us", "our"). JoliSlime sells handmade ASMR stress balls under the Mochichi line ("Mochichi by JoliSlime"), handmade slime, DIY kits and related sensory products (together, "Products").

1.2Contact. Email info@jolislime.com.

1.3What these Terms cover. These Terms govern your use of the Site, your purchases on the Site, your account, our rewards program, promotions, and anything you post or send to us. They work together with our Shipping Policy, Refund Policy, Privacy Policy and Care Guide, which form part of these Terms. If they conflict, these Terms control unless a policy states a more specific rule.

1.4Other channels. Purchases made through Amazon, TikTok Shop, Etsy, shop.jolislime.com or any other marketplace are governed by that platform's terms and policies, not these Terms.

1.5Eligibility. You must be at least 18, or the age of majority where you live, to place an order. If you are younger, a parent or legal guardian must place the order and accept these Terms for you, and is responsible for your use of the Products.

1.6Changes. We may update these Terms at any time by posting a new version on this page with a new effective date. Changes do not apply to orders placed before the update. Continuing to use the Site after an update means you accept it.

2. Our Products

2.1Handmade, so no two are identical. Every Mochichi stress ball and slime is made by hand in small batches. Color, size, fill amount, charm placement, scent strength, sound and texture may vary slightly from photos, videos and other units. These variations are part of handmade production and are not defects.

2.2Photos and videos. We try to show Products accurately. Screens, lighting and filming conditions affect how color and texture look. Videos may show a Product after play or in conditions (such as chilling) that change its feel. Firmness and fill labels (for example Feather, Cloud, Wave, Dune) are our own guide, not a measured standard.

2.3Delicate by design. Mochichi stress balls use a very thin skin to give the best feel. The skin can tear from sharp nails, jewelry, excessive force, removing air with a syringe, or heat. Slime can dry, shrink, harden or turn sticky with air, temperature and handling. A slight glue scent on new stress balls is normal and fades. Normal wear, tearing from use, and changes caused by storage or climate after delivery are not defects. See our Care Guide.

2.5Age and supervision. Products may contain small parts and are a choking hazard. Unless a product page or label states otherwise:

• Products are not intended for children under 3 years.
• Slime and Products with small beads, charms or loose fillings require adult supervision for children under 14.
• DIY kits (including the Mochichi Squish Workshop) are not suitable for children under 12 and require adult supervision. Kit tools such as the ball opener are sharp.

Always follow the age grade and warnings on the product page and packaging. If those are stricter than this section, they apply.

2.6Safe use. Wash hands before and after play. If you have sensitive skin or known allergies, test a small amount first and stop if irritation occurs. Keep Products away from eyes, open flames, heaters and hot cars. Activator contains borax: use only as directed, wear gloves when mixing, and keep out of reach of children. Keep slime away from fabric, carpet and furniture; we are not responsible for stains or damage to surfaces or belongings.

2.7Not a medical device. Our Products are sensory and fidget toys for play, focus and relaxation. They are not medical devices and are not intended to diagnose, treat, cure or prevent any condition, including anxiety, ADHD or autism. Customer stories and content that mention these topics describe personal experiences, not medical claims. Talk to a qualified professional about any health concern.

2.8Availability and limited drops. Products, colorways and collections may be limited, seasonal or discontinued without notice. We may limit quantities per customer, per order or per household.

2.9Personal use only. Products are sold for personal use. We may cancel orders that we reasonably believe are placed for resale without our written approval. Wholesale inquiries: info@jolislime.com.

3. Orders, Pricing and Payment

3.1How a contract is formed. Your order is an offer to buy. We accept it when we ship the Products and send you a shipping confirmation. An order confirmation email only confirms we received your order.

3.2Our right to refuse or cancel. We may refuse or cancel any order, in whole or in part, before shipment, including for: stock shortages, pricing or listing errors, suspected fraud or unauthorized payment, failed address or payment verification, quantity limits, suspected resale, or abuse of promotions. If we cancel after you have paid, we refund the amount paid for the cancelled items to your original payment method.

3.3Prices. Prices are shown in US dollars (USD) unless the Site displays another currency. Converted prices are estimates; your bank or card issuer may apply its own exchange rate and fees. Prices and promotions can change at any time, but a change will not affect an order we have already accepted.

3.4Errors. If a Product is listed at an incorrect price or with incorrect information due to an error, we may cancel the order and refund you, even after an order confirmation, or contact you to confirm the correct price first.

3.5Payment. We accept the payment methods shown at checkout, which may include Visa, Mastercard, American Express, Discover, JCB, PayPal and Apple Pay. Payments are processed by third-party payment providers under their own terms. You confirm you are authorized to use the payment method you provide.

3.6Taxes. Sales tax or VAT is calculated at checkout where required by law. Import duties are covered in Section 4.

3.8Discount codes and promotions.

• Unless stated otherwise, only one discount code can be used per order, and codes cannot be combined with other offers.
• Codes have no cash value, cannot be sold or transferred, and may expire or be withdrawn at any time.
• Each promotion may have its own rules (such as minimum spend, eligible products, dates or eligible regions); those rules apply in addition to these Terms.
• If an order using a promotion is refunded, the promotion value is not refunded as cash.
• We may cancel orders or void codes obtained or used through fraud, multiple accounts, automated means or other abuse.

3.9Rewards program. Members earn points on eligible purchases (currently 1 point for each $1 USD spent) and may redeem points for discounts (currently 20 points = $1 USD off). Membership tiers and their benefits are described on the Site.

• Points have no cash value and cannot be transferred, sold or exchanged for cash.
• Points earned on an order are removed if the order is cancelled, refunded or charged back.
• We may change the earning rates, redemption values, tiers or benefits, or end the program, by posting notice on the Site. Points already earned remain redeemable for at least 30 days after we announce that the program will end.
• We may suspend an account or remove points obtained through fraud, abuse or a breach of these Terms.

3.10Giveaways, contests and challenges. Social media giveaways, video challenges and prize draws run by JoliSlime are governed by the official rules published for each one. Unless those rules say otherwise: entry is free, no purchase is necessary, prizes (such as store vouchers) are not transferable or redeemable for cash, and void where prohibited. These promotions are not sponsored, endorsed or administered by TikTok, Instagram, Facebook, YouTube or any other platform.

3.11Chargebacks. If you have a problem with an order, please contact us first so we can help. If you file a chargeback for an order that was delivered as described, we may dispute it, and we may suspend your account and future orders.

4. Shipping, Delivery and Customs

4.1Processing time. Products are made and packed to order. Standard processing takes 4–7 business days before shipment. If a key material runs low, processing may extend to about 10 business days. Processing time is separate from shipping time.

4.2Estimated delivery after shipment.

All delivery times are estimates, not guarantees. Carrier delays, customs checks, weather, holidays and peak seasons can add time. We are not liable for delays outside our control.

4.3Shipping fees. Shipping fees are calculated at checkout. Orders of $100 USD or more (after discounts, before taxes) qualify for free standard shipping unless the Site states otherwise for your region.

4.5Your address. You are responsible for giving a complete and correct shipping address. We are not responsible for packages delayed, lost or returned because of an incorrect or incomplete address. Reshipping costs for such packages are paid by you.

4.6Tracking and "delivered" packages. We send a tracking number when your order ships. If tracking shows a package as delivered but you cannot find it, check with neighbors and your local post office and contact us within 3 days of the delivery scan. We will open an investigation with the carrier. We are not responsible for packages stolen after the carrier marks them as delivered to the address you gave.

4.7Lost in transit. If tracking has not updated for 15 business days (US) or 30 business days (international), contact us. Once the carrier confirms the package is lost, we will offer a replacement or refund.

4.8Heat and climate. Slime and stress balls react to heat and cold. We pack them to travel, but texture can change in transit. Follow the poke test and steps in our Care Guide when your order arrives. Please bring packages indoors promptly; we are not responsible for damage caused by heat, cold or moisture after delivery.

5. Returns, Refunds and Problems With Your Order

5.1All sales are final. Because our Products are handmade and are personal sensory items, we do not accept returns or exchanges for change of mind, texture or sound preference, color preference, or the normal variations described in Section 2. This does not affect any rights you have under laws that cannot be excluded.

Please keep the Products and packaging until your claim is resolved. We may ask for more information or, in some cases, for the item to be returned.

5.3How we make it right. For an approved claim, we will offer, at our choice after discussing with you: a replacement of the same or a similar item, a refund for the affected item(s), or store credit.

5.4What is not covered.

• Claims made more than 3 days after delivery.
• Tears, punctures or leaks caused by use, sharp nails, excessive force, removing air, or failure to follow the Care Guide.
• Slime that dried out, shrank, hardened or became sticky because it was left open, stored in heat or cold, or not maintained with activator as directed.
• Damage caused by heat, cold or moisture after delivery.
• Handmade variations in color, size, fill, charm placement, sound or scent.
• Items bought on another platform (see Section 1.4).

5.5Refund timing. Approved refunds go to your original payment method. We process them within 5 business days of approval; your bank or card issuer may take additional time to post the refund. Original shipping fees are refunded only if the whole order was wrong or not delivered.

5.6Returns we have not authorized. Items sent back without our written approval will not be accepted or refunded.

6. Accounts, Your Content and Intellectual Property

6.1Your account. Keep your login details private. You are responsible for activity under your account. Tell us promptly if you think it has been used without permission. We may suspend or close accounts that breach these Terms.

6.2Acceptable use. You agree not to:

• use the Site for any unlawful or fraudulent purpose;
• copy, scrape, crawl or harvest Site content, product data or prices by automated means, except search engines and AI crawlers that follow our robots.txt;
• interfere with the Site's security or operation, or upload malware;
• impersonate any person, or create multiple accounts to abuse promotions;
• post false, misleading, abusive, hateful or infringing content.

6.3Reviews and user content. Reviews, photos, videos, comments, stories, design ideas and other material you submit to us, post on the Site, post in our community spaces, or tag us in on social media ("User Content") must be your own, honest, and lawful. You keep ownership of your User Content. You grant JoliSlime a worldwide, non-exclusive, royalty-free, perpetual, transferable and sublicensable license to use, reproduce, edit, adapt, display and distribute it, with or without your name or handle, in any media, including on the Site, social media, email and advertising. You confirm you have the rights needed to grant this license, including permission from anyone who appears in it. We may remove or decline to publish any User Content.

6.4Tagging and hashtags. By tagging @jolislime.official or @mochichi.official, or using our branded hashtags, you agree that we may reshare that post with credit to you. We will ask before using it in paid advertising.

6.5Design ideas and feedback. If you send us product ideas, design suggestions or feedback, including through community challenges, you agree we may use them freely without any obligation to pay you or credit you, unless the published rules of that challenge say otherwise.

6.6Our intellectual property. The JoliSlime and Mochichi names and logos, the Mochichi character, product designs, product names, photos, videos, text, graphics and the look of the Site are owned by or licensed to JoliSlime and protected by intellectual property laws. You may not copy, reproduce, sell or create products based on them, or use our names or images to suggest a connection with us, without our written permission. Sharing links to the Site and sharing our public social posts using the platforms' own share features is welcome.

6.7Copyright complaints. If you believe content on the Site infringes your copyright, email info@jolislime.com with: your contact details, a description of the work, the location of the content on the Site, a statement that you believe in good faith the use is not authorized, a statement that your notice is accurate, and your physical or electronic signature.

6.8Third-party links and services. The Site may link to or use third-party sites and services (such as payment providers, carriers, social platforms and our community platform). We are not responsible for their content, policies or practices.

6.9Emails and texts. If you sign up for marketing emails or texts, you can unsubscribe at any time using the link in the email or by replying STOP to a text. Message and data rates may apply. Order and account messages are not marketing and will still be sent.

7. Disclaimers, Liability and Legal Terms

7.1Disclaimer. To the fullest extent permitted by law, the Site and Products are provided "as is" and "as available". We disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee the Site will be uninterrupted, error-free or free of harmful components.

7.2Limitation of liability. To the fullest extent permitted by law:

• JoliSlime is not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill, arising from your use of the Site or Products;
• JoliSlime is not liable for injury, damage or loss caused by misuse of Products, ignoring warnings or age grades, eating or swallowing any Product, or failing to supervise children;
• our total liability for any claim relating to an order is limited to the amount you paid for that order.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

7.3Indemnity. You agree to indemnify and hold harmless JoliSlime and its team from claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms, your User Content, or your misuse of the Site or Products.

7.4Events outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, extreme weather, epidemics, war, government action, customs holds, carrier or postal disruptions, strikes, supply shortages, power or internet failures, or holidays.

7.5Resolving disputes. If you have a concern, contact info@jolislime.com first. Most issues can be solved quickly this way. Both of us agree to try in good faith to resolve any dispute informally for at least 30 days before starting formal proceedings.

7.6Your legal rights. Some jurisdictions do not allow certain disclaimers or limits of liability. In those places, the relevant parts of these Terms apply only to the extent permitted, and nothing in these Terms removes consumer rights that cannot be waived under the law where you live.

7.7General.

• Severability. If any part of these Terms is found unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a right is not a waiver of it.
• Assignment. We may transfer our rights and obligations under these Terms; you may not without our written consent.
• Entire agreement. These Terms and the policies referred to in them are the whole agreement between you and us about the Site and your purchases.
• Language. If these Terms are translated, the English version controls.

7.8Contact. Questions about these Terms: info@jolislime.com.