Got a question?
We’ve got answers. - info@jolislime.com 📧 Click here to send us an email 📧
Whether you’re curious about a handmade slime texture or just want to chat about your new Mochichi stress ball, we’re here for it.
📧 Drop us a line:
What can we help with
"Where's my stuff?"
We totally get it — waiting for a squishy package is basically torture. Drop us your order number and we'll track it down, sort out any shipping hiccups, fix a wrong address before it's too late, or follow up on a delivery that's gone suspiciously quiet. We check in with our carriers regularly so we can give you real answers, not just "it's on its way" vibes.
Product TLC
Every slime and Mochichi that leaves our hands is made with love (and a lot of testing), but we know life happens — humidity, heat, overly enthusiastic squeezing. If your slime has gone sticky, stiff, or just a little off, we've got tips and tricks to nurse it back to its best self. And if your Mochichi needs a little refresh, we'll walk you through keeping it soft, clean, and squeezably satisfying for as long as possible.
Wholesale & bulk orders
Running a boutique and think JoliSlime or Mochichi would fly off your shelves? Planning a corporate event, birthday party, or brand activation and need 50, 100, or 500 stress balls? We love working with shops, event planners, and businesses who want something a little more special than the usual swag. Let's talk quantities, custom options, timelines, and pricing — we're flexible and we make it easy.
Collabs & partnerships
Are you a creator, influencer, or brand who lives in the squishy, satisfying, ASMR corner of the internet? Same. We're always looking to connect with people who genuinely love what we make — whether that's an unboxing, a co-creation, a limited drop, or something completely wild we haven't thought of yet. If you've got an audience that would go crazy for JoliSlime or Mochichi, we'd love to hear your pitch. Big following or small but mighty — we're open to it all.
Custom requests
Got a vision? A color palette that matches your brand? A texture you've been dreaming about but can't find anywhere? A Mochichi design that would be perfect for your team, your event, or just your own obsession? We love a good brief. Tell us everything — the weirder and more specific, the better. We'll let you know what's possible and work with you to bring it to life. Custom orders are some of our favorite things to make