FAQ

JoliSlime · Help center

Frequently asked questions

Find your feel, care for your favorites, and get clear answers about orders. If you need help with a specific item, we're here for you.

01 · Meet the products

Products & textures

What is Mochichi?

Mochichi is JoliSlime's handmade stress ball line. Designs vary in firmness, filling, texture and sound. Meet Mochichi or browse stress balls.

What is the difference between a stress ball and a squishy?

Stress balls have a flexible outer skin and a filling such as gel, beads, sand or clay. Squishies are soft solid designs without a separate loose filling. Check the product page for the materials and feel of the item you choose.

Are JoliSlime products handmade?

JoliSlime prepares its stress balls by hand, filling, sealing and checking each piece. Handmade pieces may have small differences in appearance and feel.

02 · Find your feel

Choosing your squeeze

How do firmness and fill differ?

Firmness describes how much resistance you feel when you squeeze. Fill describes the texture and sound inside. Our current firmness scale is Feather, Cloud, Wave, Dune and Rock, from softest to firmest. The fill guide is Silk, Seek, Whisper, Crunch and Core, from smooth to highly textured. Compare both guides.

Which Mochichi should I try first?

Start with the sensation you want. Feather or Cloud offers a softer squeeze; Wave is the middle of the firmness scale; Dune and Rock offer more resistance. For a quiet fill, explore Silk. For audible ASMR, explore Crunch or Core. Every design has its own combination, so check its product page before ordering.

What works for a quiet desk?

Look for a smoother, quieter fill such as Silk, or browse the Bare Touch collection. Bead-filled Crunch and Core designs make more sound. Sound can vary by item and how firmly you squeeze it.

Can I adjust the firmness?

Only products specifically described as adjustable should be adjusted. Follow the instructions included with that exact product; do not puncture or modify a fixed-firmness ball. If your item includes a syringe and the instructions are unclear, contact us before using it.

03 · Play with care

Safety & materials

What age is a JoliSlime product suitable for?

Suitability depends on the specific product and its components. Stress balls, solid squishies, DIY kits and loose DIY supplies have different features. Follow the age and safety information provided with the exact item. If you are buying for a child or the guidance is unclear, ask us before ordering.

What is inside a stress ball?

Fillings vary by design and may include gel, clay, sand, beads, coconut oil or other sensory materials. See the individual product description for its specific materials, or contact us with the product name.

What safety precautions should I follow?

These products are not food. Do not bite, chew, swallow, microwave, bake, freeze or otherwise heat a stress ball. Keep it away from sharp objects and pets. Check the skin before use; stop using it if the skin tears or any filling leaks. Keep loose filling and damaged parts away from children and pets.

04 · Keep the good feel

Care & maintenance

How do I care for my stress ball?

Handle the thin skin gently and avoid nails or other sharp objects. Keep the ball away from heat and direct sunlight. Store it in a sealed bag when not in use, and follow any care instructions supplied with your item. Read the product care guide for more.

What if the skin tears or the filling leaks?

Stop using the ball, collect the filling carefully, and keep it away from children and pets. If it arrived damaged or developed a problem soon after delivery, contact us with your order number and photos.

How do I care for slime?

Use clean, dry hands and a clean surface. Put slime back in its sealed container after play and store it away from direct heat and sunlight. Texture adjustments depend on the slime type; follow the slime care instructions for your product.

05 · On its way

Shipping & tracking

Do you ship internationally?

Yes. JoliSlime ships internationally. Delivery availability and shipping fees appear at checkout. International customs, duties, taxes and carrier conditions may affect delivery. See the shipping policy.

When will I receive my order?

Order processing normally takes 4–7 business days after payment. It may take 8–12 business days during material shortages or unusually high order volume. After shipment, estimated transit is 3–6 business days for U.S. orders and 14–21 business days for international orders. These are estimates; customs or carrier delays can add time.

How will I track my order?

You'll receive an order confirmation after checkout. A tracking email follows once the carrier updates the shipment. Tracking may take a little time to show movement after a label is created.

06 · Order support

Changes, returns & issues

Can I cancel or change my order?

You may request cancellation within 12 hours of placing an order. Email us promptly with your order number. Cancellation cannot be guaranteed if fulfillment has begun. For an address change, contact us immediately; changes may no longer be possible once a shipping label has been created or the parcel has gone to the carrier. See Orders & Shipping.

What if an item is missing, wrong or damaged?

Contact us within 48 hours of delivery. Include your order number and clear photos or video of the item and issue; for shipping damage, include the original packaging. The reporting time is based on when you send your message. See the Returns & Exchange Policy for eligibility and possible resolutions.

Can I return an item because I changed my mind?

Returns are accepted only for eligible defective or quality-damaged items under the current Returns & Exchange Policy. Contact us if you have a concern about your order.

07 · Make it yours

DIY kits & supplies

What comes in a DIY stress ball kit?

Contents depend on the kit and selected option. A kit may include skins, sensory fillings, gel or clay base, tools and sealing supplies. Check the kit product page for the exact contents before ordering.

Can I buy replacement skins and tools separately?

Yes. Browse DIY Tools & Accessories for available skins, tools and supplies. Check compatibility and safety directions on the specific product page.

What should I know before starting a DIY kit?

Read the instructions for your exact kit and all included components before starting. Fillings, small parts, tools and glue require careful handling; work in a ventilated area when using glue. Keep loose supplies away from children and pets. For a child's use, confirm the kit's age guidance with JoliSlime before purchase.

We're here to help

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