Returns & order support
Returns & Handcraft Issues: We’ve Got Your Back
We pour our hearts into every jar and stress ball, but we know things can sometimes go sideways on the way to you. If your order isn’t right, here’s what to send us and what happens next.
Received the wrong item?
Our mistake—we’re sorry. Please email us within 48 hours of delivery so we can review the issue.
What we need
Your order number and a clear photo of the incorrect item.
What happens next
We’ll review your report and respond with a solution—such as sending the correct item or issuing an eligible refund—within 2 business days.
Package or item arrived damaged?
Rough transit can happen even when an order is packed carefully. Please email us within 48 hours of delivery.
What we need
Your order number, clear photos or video of the damage, and photos of the original packaging.
What happens next
After reviewing the information, we’ll respond with the available resolution within 1–3 business days.