Orders & delivery
Orders & Shipping: What to Expect
We’re a small, hands-on studio, and many JoliSlime products are prepared and quality-checked by hand. Here’s how your order moves from preparation to delivery—and when you can expect tracking.
Order processing
4–7 business days
This is the time we use to prepare, quality-check, and pack your order after payment. Processing time is separate from shipping transit time.
Shipping transit
- U.S. orders3–6 business days
- International orders14–21 business days
Transit estimates begin after your order ships. International customs or carrier disruptions may add time.
Order FAQs
When will I receive my order?
Orders normally require 4–7 business days for processing after payment. Once shipped, estimated transit is 3–6 business days for U.S. orders and 14–21 business days for international orders.
During material shortages or unusually high order volume, processing may take 8–12 business days. International customs or carrier delays are not included in these estimates.
How will I track my order?
You’ll receive an order-confirmation email after checkout. A separate tracking email will be sent once the carrier updates your shipment. Tracking may take a short time to display movement after the label is created.
Do you ship internationally?
Yes. Estimated international transit is 14–21 business days after processing. Customs inspections, local carrier conditions, duties, or taxes may affect the final delivery time and cost.
What payment methods do you accept?
Available payment methods are shown at checkout and may vary by device or region. Options may include Visa, Mastercard, PayPal, American Express, Apple Pay, JCB, and Discover.
Can I cancel my order?
Because many products are handmade or prepared to order, all sales are final after the cancellation window. You may request cancellation within 12 hours of placing the order.
Email a cancellation request with your order number. Requests cannot be guaranteed if fulfillment has already started.
What if I entered the wrong shipping address?
Email us immediately with your order number and complete corrected address. We’ll try to update it, but changes cannot be guaranteed after the shipping label is generated or the package is transferred to the carrier.